Shipping policy

 

I just placed an order in your slime shop, when will my slime be shipped?

All orders require 1-6 business days of processing time for packaging (not including weekends and holidays) before they are shipped. Click here to find out more about the shipping process.  Please note: this does not include weekends and major holidays. Delays in transit may occur due to postal operation errors, weather conditions, and holidays.

Here is the shipping  & delivery timeline:

1-6 Processing Days + Selected Shipping Time = Total Estimated Delivery Time 

Domestic (United States) Shipping Times

• DHL Ground: 3-4 business days (not including weekends, holidays, or processing time)
• USPS Priority: 1-3 business days (not including weekends, holidays, or processing time)
• USPS Priority Mail: 1-2 business days (not including weekends, holidays, or processing time). Fastest recommended shipping option.

International Shipping Times

• DHL Priority: 6-18 business days (not including weekends, holidays, or processing time). Taxes and duties are included in the shipping cost.
• DHL Express: 2-14 business days (not including weekends, holidays, or processing time). Taxes and duties are included in the shipping cost. Fastest recommended shipping option for orders outside of the United States.

How much will it cost to ship my order?

Shipping costs depend on how much you order, where you live, and which shipping method you choose. You will see the shipping costs calculated on our checkout page before you make your purchase. 

My package was marked as delivered, but is not here. What should I do?

If your tracking information shows that your package was delivered but you can’t find it, the carrier may have placed it in a safer location. Please check your mailbox, porch, garage, and neighbors. 

In some cases, packages may show as ‘delivered’ but could take up to an additional 72 hours. If it has been over 72 hours from the ‘delivered’ status, file a claim with your chosen shipping service directly. At this time, we do not grant replacements for packages marked as “delivered”. 

Link to file a claim through USPS: click here (the customer needs to file a claim for the lost order)

Reach out to DHL Customer Service with your tracking number: click here 

To minimize wait time, customers can now directly email their local USPS for a follow up: click here (the customer needs to enter the tracking number)

I paid for expedited delivery! Does that mean my slime will bypass the processing time?

Unfortunately, all orders require 1-6 business days of processing time for packaging (not including weekends and holidays) before they are shipped regardless of the shipping method you chose. 

Here is the shipping  & delivery timeline:

1-6 Processing Days + Selected Shipping Time = Total Estimated Delivery Time 

If you need your order to be shipped ASAP, please email us at help@snoopslimes.co  and we will try our best to accommodate your order request. We can not guarantee expedited processing. 

When will my subscription box be shipped?

All boxes will be shipped between the 7th and 15th of that month. 

If you purchased a subscription box plan with slimes from our in-stock shop, your individual slimes will be shipped separately. Your subscription box will follow the shipping timeline indicated on our Subscription Box page.